Eligible vehicles are covered by

5 Years warranty

Hybrid Battery

+ Electrical coverage

+ Mechanical coverage

Drive the Hybrid Way with Assurance!

$5,000 maximum claim value

Including hybrid battery

Drive limitless

No cap on claims or km

Travel hassle-free

Travel hassle-free, even with breakdowns: Car rental and stay allowance included!

FREE Roadside Assistance

Enjoy a year of FREE Roadside Assistance

Nationwide Coverage

All benefits, wherever you are in Australia!

At Carbarn, we believe buying a used car should come with confidence. That’s why eligible vehicles come with an industry-leading 5-Year Warranty—covering hybrid batteries, electrical components, mechanical systems, and more. Enjoy peace of mind knowing your investment is protected across Australia.

Eligibility: The 5-Year Warranty is available only for vehicles that are 25 years old or newer at the time of purchase. Vehicles older than 25 years are not eligible unless stated in writing at the time of sale.

Covered components under warranty

Nationwide Coverage: You are Protected Anywhere in Australia

Engine

Transmission

Differential

Braking System

Steering system

Clutch

Fuel Pump & Injection Systems

Drive Shafts, CV Joints, Universals

Abs Braking System

Radiator

Cooling System

Turbo

Cylinder Heads

Electirical System

Ignition System

Electronic Solenoids and Computers

Power Window Motors and switches

Air Conditioning

Flat Battery

Flat Tyre

Out of Fuel

Lock Outs

Towing (Breakdown)

Car Hire

Accommodation

Electric Vehicle Battery

Electric traction motor and all internal components within the Power Pack

Eligible Models

Additional feature of 5 years of 24/7 hours roadside assistance

Stay covered on the road with years of 24/7 roadside assistance

Flat Battery - Jump start Vehicle (FREE)
Flat Tyre - Replace flat with spare (FREE)
Out of Fuel - Fuel supplied, or Vehicle transported depending on fuel type (FREE)
Lock Outs - Access Vehicle or replace key (FREE)
Towing (Breakdown) - Towing up to 50km free service radius
Car Hire - Assistance with the reimbursement of the car hire costs up to $140 per day, for up to 5 working days.
Accommodation - Assistance with emergency accommodation costs up to $100 per night, for up to 3 nights.

What’s not covered

The following are not covered by our mechanical breakdown warranty:

Damage to covered components resulting from improper maintenance of coolants and lubricants, causing the component to overheat.
Damage resulting from road accidents, floods, fires, earthquakes, natural disasters, riots, civil commotions, war, terrorism, etc.
Modifications made to the vehicle that are not in line with the manufacturer's recommendations in the logbook.
Non-manufacturer fitted parts that do not comply with Australian Design Rules.
Failure to maintain the vehicle in accordance with our service requirements, such as having it serviced by unlicensed mechanics or at backyard garages.
Deterioration resulting from normal wear and tear or the gradual reduction in the vehicle's operating performance or any covered component.

Why Choose Carbarn’s Warranty Program?

Our warranty program is one of the most comprehensive in the Australian used car market. Whether you're buying a Toyota Hiace, a Toyota Hybrid, or a 7-seater people mover, our warranty gives you long-term protection and nationwide service coverage. All warranties are backed by Integrity Car Care Pty Ltd, a trusted name in extended automotive protection.

Our mechanical breakdown

Warranty will shield your next vehicle from unforeseen expenses.

Practice mindfulness while behind the wheel, meditative driving

Most Japanese hybrid vehicles in Australia are eligible for extended hybrid-specific warranty options that cover both the hybrid battery and major mechanical and electrical components. At Carbarn Australia, every hybrid comes with a 5-Year Warranty that includes hybrid battery coverage, electrical system protection, mechanical component coverage, and nationwide support. The warranty typically covers the engine, transmission, hybrid drive motor, cooling system, fuel and injection systems, electronics, and more, along with 24/7 roadside assistance anywhere in Australia. Parts and labour are included, and the warranty can be transferred if the vehicle is sold. This gives used-hybrid buyers long-term confidence and protection beyond standard dealer guarantees.

To make a claim on the extended warranty provided with your vehicle purchase from Carbarn.com.au, including roadside assistance, please follow these steps:

Review your warranty document to verify if the breakdown is covered.
Contact Integrity Car Care Pty Ltd at 1800 357 227 or email claims@iwarranty.com.au for guidance.
Seek assistance from an approved repairer as directed by Integrity Car Care Pty Ltd.
Wait for approval from Integrity Car Care Pty Ltd before commencing any repairs.
Submit necessary documentation, such as service records, to facilitate your claim.
In the case of needing roadside assistance, call the dedicated number: 1800 422 772, available 24/7.

Yes, it is possible to transfer the warranty if you sell your vehicle. For the warranty to be successfully transferred to the new owner, the process needs to be completed within 7 days from the date on which the vehicle is sold or the ownership is transferred.

Yes, The warranty will cover the cost of parts and labor required for any repairs as long as the warranty is still valid.

Carbarn provides warranties for all its vehicles in partnership with Integrity Car Care Pty Ltd. Specifically, HiAce vehicles come with a 5 years of Comprehensive Mechanical and Electrical Warranty, while hybrid vehicles are covered with a 5 years hybrid battery warranty including mechanical and electrical warranty. The exact terms and coverage details of these warranties are dependent on the conditions specified in the warranty documents for each vehicle type.

If you require emergency roadside assistance, you can easily access this service as part of your vehicle warranty through Integrity Car Care Pty Ltd. To request assistance, simply call the dedicated Roadside Assistance number: 1800 357 227. This service is available 24 hours a day, 7 days a week.

There are several benefits to having an Mechanical Breakdown Warranty, including:

Peace of mind: An Mechanical Breakdown Warranty can provide you with the peace of mind that you won't have to pay out-of-pocket for unexpected repairs.
Financial protection: If you experience a mechanical breakdown, an Mechanical Breakdown Warranty can help protect you from the high costs associated with repairs.
Convenience: With an Mechanical Breakdown Warranty, you can have your car repaired at an approved repair shop, which can be more convenient than having to find and pay for a repair shop on your own.
Increased resale value: If you decide to sell your car, an Mechanical Breakdown Warranty can increase its resale value by providing the new owner with some protection against unexpected repairs.

No, there are no additional costs associated with obtaining a warranty. All of the vehicles offered by our company come with a mechanical breakdown warranty as a standard feature. This means that you do not need to pay any additional fees to obtain this coverage.

Yes, the warranty provided through Integrity Car Care Pty Ltd typically covers the hybrid battery, subject to specific terms and conditions. The coverage includes repair or replacement of these batteries if they fail due to manufacturing defects or other covered issues within the warranty period.

In case of a mechanical failure with your vehicle, it's important to contact Integrity Car Care Pty Ltd before proceeding with any repairs. They will guide you to their closest approved repairer for diagnosis. After the diagnosis, Integrity's claims team will evaluate the claim. If the claim is approved, the cost of repairs will be paid directly to the repairer. Additionally, if you encounter any non-claim related issues, Integrity can assist you through their network of trusted repairers across Australia.

No, You don't need to bring the vehicle to our dealership to start a warranty claim. If you encounter an issue with your vehicle that you believe is covered under warranty, the first step is to contact Integrity Car Care Pty Ltd at 1800 357 227 or email claims@iwarranty.com.au. They will guide you initial steps of the claim process.

To find the approved repairers in your area for warranty services, please contact Integrity Car Care Pty Ltd at 1800 357 227 or email claims@iwarranty.com.au. Their team will provide the list of authorized repair centers.

To keep your warranty active and facilitate fast claims approval, you are required to service your Vehicle in accordance with Integrity Car Care Pty Ltd warranty policy requirement. At least every 12 months or 20,000 kilometres, whichever occurs first.

You don't need to pay upfront and wait for reimbursement when using an approved repairer for warranty work. This typically includes handling the payment for covered repairs directly with the repairer, so you won't have to pay out of pocket. However, if there are any costs not covered by the warranty, those would be your responsibility.

For warranty-related services, it's recommended to use one of the approved repairers associated with Integrity Car Care Pty Ltd. This ensures that all repairs and services are performed according to the warranty standards and conditions.

Submitting copies of your service coupons and invoices is an important part of maintaining your vehicle's warranty. This documentation serves several key purposes:

Proof of Maintenance: It provides proof that your vehicle has been regularly serviced and maintained according to the manufacturer’s recommendations. Regular maintenance is crucial for keeping your warranty valid.
Service History: These documents create a service history record, which is useful for tracking the health and maintenance of your vehicle over time.
Warranty Claims: In the event of a warranty claim, these records help in assessing whether the issue is due to a manufacturing defect or lack of proper maintenance.
Vehicle Value: A well-documented service history can also enhance the resale value of your vehicle, as it assures potential buyers about its upkeep.

Yes, instalment payments for the warranty are possible. Our partnership with a third-party finance provider enables financing of the total cost of the vehicle, which includes the warranty. However, it's important to note that we do not offer financing exclusively for the extended warranty payment.

The warranty is not renewable once it expires and can only be purchased at the time you purchase a vehicle.

No, there are no mileage restrictions for the extended warranty offered with our vehicles. This warranty provides unlimited mileage coverage, ensuring your vehicle is protected regardless of the distance you travel.

The approved repairers undergoes regular evaluations to ensure they provide top-notch service, reasonable pricing, and customer satisfaction. For information on a currently approved repairer near you, please feel free to contact Integrity Car Care Pty Ltd at 1800 357 227 or email claims@iwarranty.com.au.

The warranty allows for multiple claims within the warranty period, subject to your warranty booklet/document for full coverage, terms, and conditions, limitations, and exclusions of the specific warranty provided by Integrity Car Care Pty Ltd.

You can keep your warranty safe if your mechanic or service center is officially registered and pays GST. All services and maintenance must be carried out by a licensed mechanical workshop.They can do all the usual services without any risk to your warranty.

Need to make a claim?

For claims on the 5-Year Extended Warranty provided by our partner, Integrity Car Care Pty Ltd. Please reach out directly:

Email: claims@iwarranty.com.au

Phone: 1800 357 227

For your 3-Month Dealer Warranty with Carbarn, please contact us at 0423840130 for assistance.

For more information, please contact:

Email (Warranty Provider)

claims@iwarranty.com.au

Phone (Warranty Provider)

1800 357 227